Balaji Amirthaganesan

Current

Transition Team Leader at IBM
Subject Matter Expert at IBM

Past

Front Office Assistant at Trident Jaipur

Education

Tamilnadu Open University
Pondicherry Institute of Hotel Management and Catering Technology

Recommended

5 people have recommended Balaji

Connections

33 connections

Industry

Information Technology and Services

Websites

Balaji Amirthaganesan’s Summary

Possess the following skills and interested in using these at work.
Team leadership/Management skills
Service Level Management
Process Management
Master Technical Writer
Influential Negotiator and effective communicator. In-depth skill to objectively articulate, narrate and define situations
Key role in Transition Project Management
SME- Knowledge Transfer and Reverse Knowledge Transfer activities
SME- Operations Support Services
Expert in building Team/ Customer relationships. Experienced in managing Customer relationships, Operational control of the task and handling International Clients
Risk & Issue Management
Experience of working face to face with customers

Balaji Amirthaganesan’s Specialties:

Operating Systems (Windows 98, Windows 2000 Pro, Windows XP Pro, Server 2003, Server 2008, Windows Vista, Ubuntu)
Networks (TCP/IP)
Data Backup/Recovery (VERITAS Backup Exec, NetBackup), Software Packages (Adobe Photoshop, Office 2003, Office 2007, Camtasia, mIRC)
Monitoring Tools (Enguard, Nagios, Prognosis, IP Ultra Monitor 2000, Big Brother, Tivoli TEC, BMC Patrol Event Manager)
Ticketing Tools (IMPACT, Manage Now, HP Service Center, Bug Zero)
Scheduling Tool- Control-M 6.1 and 6.2

Balaji Amirthaganesan’s Experience

Transition Team Leader

IBM

(Public Company; IBM; Information Technology and Services industry)

July 2009 — Present (6 months)

Transition Team Lead working with a team of 14 for the SLF account. Sub Teams include Console Monitoring, Batch Operations, Production Control and Product Support.
Travelling with a Core team of 4 onsite to understand and lead the transition back to India.
Primary job functions include Leading, Architect/ Solution and Reporting.
Utilization and Productivity at 107%
Primary point of escalation for all Operational and Project oriented issues
Outstanding role in establishing relationship between customer and IBM.
Received multiple appreciations commending professionalism, performance,dedication to client success, innovation, and trust & personal responsibility in all relationships, excellent grasp of the situation, ability to clearly and objectively articulate the issue/situation at hand and define resolution from Sunlife and IBM Executives
Subject Matter Expert

IBM

(Public Company; IBM; Information Technology and Services industry)

July 2008 — Present (1 year 6 months)

Primary Operations Transiton Team Lead
Was the On-Call SDM for 7 days supporting the India DPE in all Major Incidents and drove issues to resolution.
Travelled with India DPE and SIP Program Manager on site to multiple customer locations for Service Improvement plan for ACI Worldwide
Key Player during Knowledge Transfer at Client Location in USA and Canada
Created, Edited and reviewed all operations documents for a very complex and multiple stand alone sites. Streamlined processes and procedures to make daily operations easier to report, manage and execute.
Primary escalation point for all technical, architect based queries
SME - Operations & System Monitoring
SME - Customer Application Monitoring & Problem resolution
Primary role in Quality Assurance and Service Improvement Planning/execution.
Received multiple appreciations commending work, performance, ability to lead, quality assurance, ability to exceed expectations from ACI Worldwide and IBM Executives

Additional Information

Balaji Amirthaganesan’s Websites:

Balaji Amirthaganesan’s Groups:

The Greater IBM Connection: IBM's alumni program for past and present IBM employees
ITSM (ITIL) Professionals
INDIA OUTSOURCING
IBM Blue Connection
EX Oberoi's