Mani Kumar

Current

• Assistant Manager - Sourcing at GE Money Servicing

Past

• Assistant Manager at GE Money Services
• Senior Team Leader at Nipuna Services Pvt. Ltd. (A Satyam Company)
• Team Leader at Wipro BPO

• Customer Support Rep at Intelenet Global Services
• Homeloan Consellor at ICICI Homefinance

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2 more...

Education

• Madurai Kamaraj University

Recommended

4 people have recommended Mani

Connections

106 connections

Industry

Financial Services

Mani Kumar’s Experience

• Assistant Manager - Sourcing

  GE Money Servicing

  (Public Company; Financial Services industry)

  June 2009 — Present (7 months)

  - Responsible for procuring automation systems, equipment, furniture, supplies and miscellaneous services in support of the operational requirements at best price
  - Manage & renew Contracts for maintenance and repair of equipment, telephones and furniture
  -Monitor deliveries and invoices against purchase orders for type, quantity and condition.Monitor bills and invoices from vendors and contractors and check payment vouchers
  -Vendor Management
  -Provides liaison between vendors, contractors, and City department officials
  -Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.

• Assistant Manager

  GE Money Services

  (Public Company; GE; Financial Services industry)

  October 2007 — May 2009 (1 year 8 months)

   Managing a Team of 40
   Screening the frontline executives for the Process.
   Process handles all clients served by GE Money
   Plan Leaves and help TCS in various decision making
   Initiate process improvements by identifying service delivery gaps, offer solutions and successfully implement ideas to enhance services.
   Responsible for compliance for all process policies.
   Responsible for day-to-day functioning / administrative work including production floor management.
   Collaborate with WFM in Forecasting, scheduling and leave planning.
   Decision making in critical and day-to-day situations.

• Senior Team Leader

  Nipuna Services Pvt. Ltd. (A Satyam Company)

  (Privately Held; 1001-5000 employees; Computer Networking industry)

  September 2006 — September 2007 (1 year 1 month)

   Managing a Team of 20 Team members
   Screening the Team Leaders and frontline executives for the Process.
   It is a new ISP Process, which involves taking inbound calls.
   It is a Semi-Technical process.
   Strong focus on internal SLA’s (Assist Service Level).
   Initiate process improvements by identifying service delivery gaps, offer solutions and successfully implement ideas to enhance services.
   Responsible for compliance for all process policies.
   Responsible for day-to-day functioning / administrative work including production floor management.
   Collaborate with WFM/CCM in Forecasting, scheduling and leave planning.
   Decision making in critical and day-to-day situations.

• Team Leader

  Wipro BPO

  (Public Company; 5001-10,000 employees; WIPRO; Computer Hardware industry)

  April 2004 — August 2006 (2 years 5 months)

  • Conduct timely performance appraisals
  • Discuss, Analyse and strategize with Support functions to improve metrics.
  • Preparing Scrubs for the team to know the reason for DSAT’s. Analysing the cause of defects and implementing ways to improve the process matrices.
  • Generating the MIS Reports for Quality and CSAT scores.
  • Reporting team performance in Weekly Operation Reviews.
  • Drive attendance and ensure effective delivery of Segment wide Initiatives.
  • Ensure team members nominations for training’s for their personal enhancement and also nominating them for Need Based Trainings.
  • Working closely with the Quality Team to assess the Performance of the team members on the CALL Quality and to identify the BQ’s in the team and nominate them for Need Based trainings.
  • Work closely with the On-board Training Team for smooth transition of the new hires to the Transition Queue and then finally to the Operations Floor.
  • Call Calibration with different DIS and Global sites.

• Customer Support Rep

  Intelenet Global Services

  (Privately Held; 1001-5000 employees; Financial Services industry)

  November 2003 — April 2004 (6 months)

  • Handling consumer disputes
  • Co ordinate between financial organisations
  • Maintain Daily MIS

• Homeloan Consellor

  ICICI Homefinance

  (Public Company; 5001-10,000 employees; Banking industry)

  November 2002 — November 2003 (1 year 1 month)

  • Sourcing Leads from Market and Banks
  • Generate leads from existing customers
  • Offer Best interest rates and convince customers

Mani Kumar’s Education

• Madurai Kamaraj University

  BSC , Maths , 2001 — 2003

Additional Information

Mani Kumar’s Interests:

Gadgets,Computers,Research,Analysis

Mani Kumar’s Groups:

•    Global Sourcing Professionals
•    Microsoft Excel Users
•    Procurement Professionals (#1 supply chain & sourcing group) Business, network, jobs & candidates
•    eProcurement and procurement
•    Strategic Sourcing & Procurement
•    GE MONEY
•    Indirect & Services Spend
•    Direct Spend

Mani Kumar’s Honors:

Intelenet Global Services
:Achieved highest productivity & Quality scores continuously through out tenure and also created a module to help the floor in increasing productivity for which I was appreciated by senior management and was nominated for best employee of year

Wipro BPO Solutions
: Achieved the best in quality award in two quarters. I was given chance to Set-up a site for WIPRO BPO at Pune which is running successfully now.

Nipuna Services
: Been a best performer from day one. My work was recognized and was promoted
to Senior team leader in just six months and was awarded best team leader
for 3 months.

Suggested & Implemented methods, resulting in increase in productivity and performance and ramping up different projects.

Suggested ways to motivate the agents i.e. Wow call of the day etc.

Ensuring every single aspect that the client is fully satisfied as far as quality of our agents is concerned.

Mani Kumar’s Contact Settings

Interested In:

• career opportunities
• consulting offers
• new ventures
• job inquiries
• expertise requests
• business deals
• reference requests
• getting back in touch