
"Business Manager" -- Key Accounts & Operations (North & East) at "TMI Group"
Delhi Area, India

"Business Manager" -- Key Accounts & Operations (North & East) at "TMI Group"
Delhi Area, India
B.E & MBA with over 8+ years of Qualitative & Rich experience in Sales & Operations, Key Account Management, Service Delivery Management, Customer Delight Management etc. across organizations.
Currently working as "Business Manager" heading the Staffing Operations of "TMI Network" for Key Accounts in North & East region.
A professional with verifiable year after year success, driving volume growth while providing award-winning leadership within start-up, turnaround and rapid-change environments.
An Out-of-the-Box thinker with a flair for charting out marketing strategies and contributing towards enhancing business volumes & growth and achieving revenue and profitability norms.
Experience in exploring and developing new markets, thereby accelerating growth & achieving desired organizational goals.
Proficient at analyzing market trends to provide critical inputs for business development & service delivery initiatives and formulation of selling, marketing & customer retention strategies.
Adroit at collecting the customer feedback and taking appropriate steps to ensure customer delight.
Proven track records of consistently increasing the volumes/ profitability of the organization.
A skilled communicator with exceptional presentation skills.
Highly connected & networked with like-minded professionals on various professional networking platforms like “LinkedIn”, “Plaxo”, “LatPro”, “Twitter”, “Naymz”, “You Tube”, “Face Book”, “Brijj”, "PeerPower" etc.
[[[[ "Founder & Moderator" of 4 LinkedIn Groups
"Customer Delight Management"
"Transformation ---> What an Idea!"
"HRO Space Professionals" &
"Leadership in the 21st Century"
with over 500+ Premium members across the globe...(and growing) ]]]]
- ROI Accountability
- P & L Ownership
- Contract Staffing
- RFI / RFP Response
- Permanent Recruitments (Turnkey & Contingency)
- Service Delivery
- HR Consulting
- RPO
- HRO
- Project Staffing
- Performance Management
- Succession Planning
- Competency Mapping
- Gap Analysis
- Policy formulation
- Business Acquisition
- Operations (Client Servicing)
- Talent Acquisition
- Negotiation Skills
- Highly Customer Centric
- Customer Delight Mangement
(Privately Held; Human Resources industry)
October 2009 — Present (3 months)
["TMI Group" is one of the India’s largest Talent Acquisition and Talent Management Network with Operations across India and in the Middle East. It is an integrated HR services firm with close to two decades in Human Capital Service. The group is headed by Mr.T.Muralidharan, an IIM-A, IIT-M alumnus.
TMI Group today has grown to 350 employees operating out of 6 Indian and 2 international branches, serving over 300 corporates and 3,00,000 professionals.It is India’s top 5 Search and Selection Company.
** TMI Group is – India’s Largest Recruitment Advertising Agency, Member Agency of the Bernard Hodes Global Network. Pioneer in Employer Branding and Creative Recruitment Advertising in India.
** Leader in Campus Recruitment in India.
** Leader in end-to-end Learning Solutions. Runs India’s leading Management Portal www.themanagementor.com since 2001.
** Leader in providing content in Careers, Education for leading publications like “The Hindu” and “Khalij Times” etc.
TMI Group consists of 4 entities: TMI Network (TM Inputs & Services Pvt. Ltd.), C&K (C&K Management Ltd.), TMI First (A division of TM Inputs & Services Pvt. Ltd.), KWHYS LLC sales arm for the Middle East. The service offerings of the TMI Group, at a glance, are as under:
• Talent Acquisition
• Talent Management]
$$ Manish is heading the Staffing Operations of "TMI Network" for Key Accounts in North & East region.
$$ Manish is professionally grown in highly competitive business environment well networked in the industry.
(Privately Held; Staffing and Recruiting industry)
October 2007 — October 2009 (2 years 1 month)
[IMS Empresaria is a part of the largest international network of UK based specialist Recruitment Business Group--Empresaria Group plc. UK. Empresaria has operations worldwide through its network of 35 individual recruitment companies spread over 30 countries specializes in temporary and permanent recruitment, training and process outsourcing. With a wide network spread across pan India and an impressive international presence through collaboration partners, IMS caters to almost every need in the field of human resource.]
$$ Led the North operations of both the domestic divisions of IMS Empresaria:
** Contract / Flexi Staffing + Managed Services
&
** Permanent Recruitments (Turnkey + Contingency Assignments)
$$ Handled the entire gamut of business operations pertaining to key account management, Customer Service & ROI Accountability.
(Public Company; ADEN; Staffing and Recruiting industry)
October 2006 — October 2007 (1 year 1 month)
[Adecco is the world leader in human resource solutions, with a comprehensive service offering that includes temporary & contract staffing, outsourcing, permanent recruitment, outplacement and career services, training and consulting. Adecco is ranked 265 in the Fortune Global 500 list.]
** Business Acquisition
** Branch Management
** Service Delivery
** Team handling
** Customer Service
** Client Management
** Adherence to Statutory Compliances
(Public Company; Internet industry)
November 2005 — October 2006 (1 year )
** Corporate Sales
** Branch Management
** Team handling
** Customer Service
** Client Management
(Chemicals industry)
November 2002 — July 2004 (1 year 9 months)
(Public Company; INFY; Information Technology and Services industry)
October 2001 — November 2002 (1 year 2 months)
PGDBM , 2004 — 2006
‘Dr Kulwant Rai Silver Medal’ for the Best Overall Performer at the PGDBM (2004 – 06) at IILM, New Delhi.
‘Best Summer Trainee Award’ in ’05 during MBA tenure for activating 65 At-work Channels at “Hindustan Coca-Cola Marketing Company Pvt. Ltd., New Delhi.”
Represented IILM for ‘India-EU Summit’ held on September 7, 2005 at Vigyan Bhavan, New Delhi.
Represented IILM for ‘India-China Summit’ held on September 15, 2005 at The Oberoi, New Delhi.
B.E , Chemical Engineering , 1997 — 2001
10+2 , Science , 1995 — 1997
Attended & Participated in Adecco Management Conference “Adecco Chai--2007” held in Bangkok.
Best Performing Zone ’08 award at ‘IMS Empresaria Annual Management Conference’ held in Ahmedabad.
Represented Adecco India in the NTPC Quiz-2007 hosted by Quiz Master Derek O’Brien.
Winner - Delhi and North Region of the National Quiz–2004 organized by AIMA.
Represented ‘St. Xaviers’s College, Ranchi’ in Inter-State Debate competition held in New Delhi in ’95.
Attended various seminars conducted by ERA, NHRD & NIPM (Delhi Chapter).
‘Best Summer Trainee Award’ in ’05 during MBA tenure for activating 65 At-work Channels at “Hindustan Coca-Cola Marketing Company Pvt. Ltd., New Delhi.”
‘Masters Of Ceremonies’ at several occasions during Academic & Professional tenure.
‘Dr Kulwant Rai Silver Medal’ for the Best Overall Performer at the PGDBM (2004 – 06) at IILM, New Delhi.