Manoj Khiyani

Past

• Web Strategist at Sindhi Sangat
• Sr. Portfolio Analyst at Directi
• Freelance WebMaster & Consultant at Asian Academy of Distance Education

• Sr. Customer Service Executive at WNS
• Customer Care Executive at Orange / Hutch / Vodafone
• Asst. Sales Executive at JACKYS ELECTRONICS (Jacky Gulf FZE)
• Lab Faculty at Padekar Computers Pvt Ltd

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4 more...

Education

• TOEFL
• Aptech
• Pune University - B.Y.K. College of Commerce, Nashik

• Boys Town Public School

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1 more...

Connections

19 connections

Industry

Internet

Manoj Khiyani’s Summary

- Freelance Web Consultant, Designer & Solutions provider such as domain registration and web hosting.

- Hands on experience in Search marketing and Domain Parking industry, Keyword Optimization

- Knowledge of conceptualizing, implementing and building online presence through effective creative and online media strategies

- Experience in Online Sales and Customer Service

Manoj Khiyani’s Specialties:

- Proficient in HTML, XHTML, CSS, Adobe Photoshop, Flash, Dreamweaver and Fireworks
- Product Knowledge: Google Adsense, Google Adwords, Google Analytics, Yahoo Search Marketing, MSN AdCenter.
- Online Advertising Concepts: CPC,CPA,CPM
- Effective Product / Process Training and Presentation skills
- Excellent at Customer Service
- Good Communication Skills

Manoj Khiyani’s Experience

• Web Strategist

  Sindhi Sangat

  (Non-Profit Organization Management industry)

  November 2007 — July 2009 (1 year 9 months)

  Web Strategist and Volunteer for maintaining SindhiSangat.com website. Handled basic webmaster responsibilities, reporting using Google Analytics and website improvements. Worked on Search Engine Optimization. For complete Case Study visit
  http://www.kiwiwebtech.com/casestudies/cs1/

• Sr. Portfolio Analyst

  Directi

  (Privately Held; Information Technology and Services industry)

  November 2006 — March 2009 (2 years 5 months)

  Identification of concepts to monetize Domain names with best possible Keywords. Analyzing potential traffic and keyword research using various tools Alexa, Google, MSN and Yahoo APIs. Managing a domain portfolio in order to maximize ROI for the customer, the advertiser/publisher. Monitoring and enforcement of acceptable usage policies in cases of system abuse, illegal usage, misrepresentation, spam. Selected as a Module Specialist for training New Joinees. Been a Guide/Mentor to trainees after the trainee period. Handled high revenue portfolios and responsible for delegation of work to peers and juniors.

• Freelance WebMaster & Consultant

  Asian Academy of Distance Education

  (Online Media industry)

  September 2007 — November 2007 (3 months)

  Freelance WebMaster & Website Consultant for www.EasySpokenEnglish.com

• Sr. Customer Service Executive

  WNS

  (Public Company; 10,001 or more employees; WNS; Information Technology and Services industry)

  May 2006 — November 2006 (7 months)

  British Gas & Electricity, web-based Process. Successfully maintained minimum quality target of 95% in correspondence. Additionally took initiatives in team tasks such as updating team members on process knowledge, sharing system based working knowledge and quality improvement.

• Customer Care Executive

  Orange / Hutch / Vodafone

  (Public Company; VOD; Telecommunications industry)

  February 2004 — November 2005 (1 year 10 months)

  Won various awards for Product Knowledge, Quality Standards and Best Customer Care Executive in 2004. Handled retentions, being a Retention master for the Team. Promoted to Premium & Corporate Relations Team in a span of six months. Participated in process improvement by putting across feedback for different processes and products.

• Asst. Sales Executive

  JACKYS ELECTRONICS (Jacky Gulf FZE)

  (Consumer Electronics industry)

  June 2002 — June 2003 (1 year 1 month)

  Worked as an Assistant to Senior Sales Executives, in Exports of Consumer Electronics & Telecommunication products for the Multinational Conglomerate at Dubai. Job profile included correspondence with clients and suppliers, local procurement to an extent and handling specific Duty-Free Clients. Promoted Sales through online trade directories, forums and business networking sites. Responsible for sending & follow-up of periodic special offers, general price lists & mailers on product promotion & corporate news through internet & email.

• Lab Faculty

  Padekar Computers Pvt Ltd

  (Public Company; 1001-5000 employees; Information Technology and Services industry)

  January 2001 — May 2002 (1 year 5 months)

  Worked for a year as a Lab Faculty conducting training courses for Padekar Computers, a former franchisee of Aptech Computer Education in Nasik. Have handled courses for Computer Basics, Web Applications, RDBMS and Programming.

Manoj Khiyani’s Education

• TOEFL

  TOEFL , English , 2001 — 2001

• Aptech

  Diploma In Information Systems Management , - Programming, DBMS Packages and Application Software , 2000 — 2001

• Pune University - B.Y.K. College of Commerce, Nashik

  B. Com , Public Relations & Accountancy , 1995 — 2000

• Boys Town Public School

  S.S.C. , 1995 — 1995

Additional Information

Manoj Khiyani’s Interests:

Computers & Internet, Web Industy, Technology, Photography, Nature, Gardening, Music

Manoj Khiyani’s Honors:

Won various awards for Product Knowledge, Quality Standards and Best Customer Care Executive in 2004.