Nikhil Kumar

Current

Team Leader - Systems Assurance at American Express

Past

Senior Business Systems Analyst - System Assurance at American Express India
Senior Dispute Analyst at American Express
Customer Care Associate at Hero ITES

Team Leader at Spancer Travels

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Education

ApeeJay School Of Management
Yadavindra Public School, Mohali

Recommended

3 people have recommended Nikhil

Connections

190 connections

Industry

Outsourcing/Offshoring

Websites

American Express

Nikhil Kumar’s Summary

Having worked with different organizations related to various functions of business including Marketing, Business Outsourcing, Sales and Customer Service. I have gained experience in diverse sections of business. I am an optimist who is willing to take risks and I believe that healthy relationships with our colleagues lead to greater productivity.

Nikhil Kumar’s Specialties:

Building Leveraging, Customer Focus, Cost Saving

Nikhil Kumar’s Experience

Team Leader - Systems Assurance

American Express

(Public Company; 10,001 or more employees; AXP; Financial Services industry)

July 2008 — Present (1 year 6 months)

The Business Systems Leader is responsible for reviewing, analyzing and identifying changes that affect the user community.

The Business Systems Leader will prepare all testing related documentation (i.e., extract requirements from Method 1 documents and system flows to develop detailed test plans and test approach and maintain problem logs) and perform all phases of User Acceptance Test testing across multiple operational platforms.

The Business Systems Leader will perform execution of User Acceptance Test, review test outputs and work closely with Technologies and Operations staff to ensure that expected test results are consistent with detailed business requirements.

Ensure propagation and implementation of Six Sigma initiatives within the departments in close partnership with our counterpart Operations and the Six Sigma team.

Cross train and Mentor the Band 28 Business System Analysts to handle projects.
Senior Business Systems Analyst - System Assurance

American Express India

(Public Company; 10,001 or more employees; AXP; Financial Services industry)

June 2007 — June 2008 (1 year 1 month)

This position is responsible for performing all phases of User Acceptance Testing across multiple system platforms.

The Business Systems Analyst (BSA) is responsible for reviewing, analyzing and identifying changes that affect the user community.

The BSA actively documents and communicate all changes and their impacts to the project team and business partners throughout the different testing phases.

The BSA prepares all testing related documentation and performs all phases of User Acceptance Test testing across multiple operational platforms.

The BSA performs execution of User Acceptance Test, review test outputs and work closely with Technologies and Operations staff to ensure that expected test results are consistent with detailed business requirements.
Senior Dispute Analyst

American Express

(Public Company; 10,001 or more employees; AXP; Financial Services industry)

August 2002 — May 2007 (4 years 10 months)

Liaison between our Cardmembers and Service Establishments to research, negotiate and resolve billing disputes.
The position involves written correspondence contact between both parties in order to research and resolve issues in accordance with policies/procedures and within specific timelines.

We are responsible for meeting stringent Productivity, Quality and Customer Satisfaction goals.

Highlight issues through feedback and recommend changes in workflows, procedures, service levels, based on customer demands to meet their needs and ensure quality service is given at all times.
Customer Care Associate

Hero ITES

(Privately Held; 1001-5000 employees; Outsourcing/Offshoring industry)

April 2002 — August 2002 (5 months)
Team Leader

Spancer Travels

(Public Company; 11-50 employees; Airlines/Aviation industry)

April 2001 — February 2002 (11 months)

Nikhil Kumar’s Education

ApeeJay School Of Management

1997 — 2001
Yadavindra Public School, Mohali

Senior Secondary , Commerce , 1982 — 1996

Activities and Societies:

Was Captain of Patiala House, Captain of Tennis team, Debate Team, Quiz Team.