Senior Documentation Engineer at Dell Services (Formerly Known as Perot Systems)
Bangalore Area, India
Senior Documentation Engineer at Dell Services (Formerly Known as Perot Systems)
Bangalore Area, India
Technical Writer with with a core experience of nearly 4 years, with a total experience of more than 6 years.
Types of Documents Done
1. Web-content review (Heuristic and UX Based)
2. User & System Administrator documentation,
3. Online & Web based Help,
4. Functional, Technical and Screen (GUI) specification documentation,
5 Application Programming Interface (API) documentation,
6. Legacy Modernization Documentation,
7. Product release notes,
8. Project profiles, Business Case studies and White papers,
9. Test plans, Test cases, Defect tracker matrix, and Review logs etc,
10. Newsletters, presentations, press releases, technical and non-technical articles,
Technical Skill Set
1. Document Editing & Design: Word, Visio, Publisher, and PageMaker
2. Screen Capture Software: SnagIt, Fullshot
3. Image Editing Tools: Photoshop (Basics Only)
4. Web Development Languages: HTML/DHTML, CSS, JavaScript,
Has majorly contributed in Technical Writing for Credit Cards Services Domain, User Manuals, Sceen Guides, Functional and technical specification documents, API and legacy modernization documetation.
Also has knowledge of many domains including BFSI, Telecom Domain, Business Intelligence, Mobile Applications, Data Management and File Systems.
(Computer Software industry)
November 2009 — Present (2 months)
Handling multiple project, as a lone writer. Proactively interacting with developers and business analysts for all required knowledge transfers, and providing feedback in terms of possible gaps in the current documentation, while enhancing it to the required level
(Computer Software industry)
July 2009 — October 2009 (4 months)
Handled a documentation module along with a resource. Editing, proofreading existing Knowledge Articles. Directly reporting to the project manager.
Handling entire process management including status reporting, delivery schedules, work allocation and internal reviews.
Created MER Analysis (Minimum Entity Requirement Analysis) documents, including Process Documents, Knowledge Articles, FAQ's and Process Flows.
Worked at Onsite for a leading Investment Bank's Wealth Management and Securities project.
For all the document the effort invlolved preparing the template, proposing a prossible TOC, also defining the language structure, stlye and flow.
The content for each of the document was collated through various sources such as meetings and knowledge transitions.
(Computer Software industry)
May 2008 — June 2009 (1 year 2 months)
Accomplishments:
Created research documentation and presentations for various industry domains like sustenance engineering and storage technology.
Architecture integration document on Oracle Business Intelligence and Oracle Maps.
User and System documentation of a Barcode scan technology based mobile software.
Assisted a peer in the Product and User documentation of the web-client of a Document Management & Version Control System.
Roles and Responsibilities:
Prepared template, proposed TOC, styles and flow.
Collated relevant information from various sources such as meetings and knowledge transitions.
Compiled content from scratch by doing a self run-through of system.
Contributed in real-time UAT by identifying exception errors and creating reports.
Proofread content from existing materials to map them with the required style guide.
Edited content for language, grammar and syntactical analysis, applying style guide rules.
Converted MS Word templates to Adobe Framemaker books.
Designed and delivered presentations for internal team training.
Initiated the knowledge repository, team portal and newsletter initiatives.
(Computer Software industry)
September 2006 — April 2008 (1 year 8 months)
Accomplishments:
Created documentation on diverge subjects like UID (User Interface Design), UCD (User Centered Design), SEO (Search Engine Optimization), WCP (Web Content Publication), CMS (Content Management System) and VCS (Version Control System) for various websites of a Credit Card Services client for a leading Cards & Core Banking client.
Legacy Modernization Services, API documentation and UML technology, XML technology, home loans origination and servicing, Mainframes and learnt business logic for credit card services.
Designed documentation on IBM Content Manager, On-Demand, FileNet Image Manager, and Exstream Dialogue for a leading Cards & Core Banking client.
Delivered presentations on Deadwood free writing, effective facilitation skills, English punctuation, common grammatical errors (Tense & Voices).
Updated a web structure with XML content and delivered as locally running website using HTML, DHTML, CSS and XML.
Roles and Responsibilities:
Analyzed client's websites (both Internet and intranet) for content disparity.
Analyzed the websites sitemaps on the basis mocks, wireframes, and existing textual content.
Consulted business analysts, technical leads to zero in the TOC of the documents.
Prepared templates for Use Case, Screen Specification, and Data Model documents.
Prepared an In house style-guide for the project in liaison with offshore and onshore teams.
Wrote product & functional guides for tools used in the development of deliverables.
Managed quarterly newsletter and white papers for technical writing practice.
Handled knowledge document repository building process for the practice.
Worked closely with development teams to understand and list the set of deliverables. Collate the components as they were subjected to alterations during the project iteration.
(Computer Software industry)
June 2006 — August 2006 (3 months)
Worked on short project about documenting screen guides for user and administrator level access for a SLA Managemet System (Java Based) web application for a Canadian Client.
This was a contractual job.
Accomplishments:
Quick turnaround on the project staged for client delivery in 12 weeks, was signed off in just 7 weeks. The quality of the work was maintained even though there were fewer review rounds.
During the hands-on, some user-level bugs were also reported by the documentation team.
Roles and Responsibilities:
Developed user manuals and functional documentation for Web-applet based J2EE application.
Installation, Administration and Troubleshooting guides for back-end administration team.
Prepared template, proposed TOC, styles and flow.
Did a hands-on experience on the software to collate relevant information for the document.
(Computer Software industry)
October 2005 — June 2006 (9 months)
Was hired as a web researcher, started with researching content for use as basework for writing reports and content, later started writing press releases, technical and non technical content including articles, e-books etc. Since january 2006 also managed the business development process. Although not from front desk, but managing client engagements through web and e-mails.
Accomplishments:
Adeptly handled responsibilities of marketing & business development and successfully generated 2 leads and a renewal.
Increased the press releases from a monthly average of 10 to nearly 40 in just 10 weeks.
Roles and Responsibilities:
Provided written (researched), press releases, web content, and technical articles.
Collated market research reports using web-sources like Lexis-Nexis, Forester Research, Reuters, Datamonitor, Euromonitor & yahoo financials etc.
Additionally handled marketing & business development managing client interaction.
Researched web for competitive products and informed the project teams about the same helping them build market specific deliverables.
Assisted in optimizing company website for easy search and increasing the website ranking.
(Computer Software industry)
July 2005 — September 2005 (3 months)
Researched and sorted information / content for various projects from Internet and forwarding the same to the design team.
Wrote and designed project contract and tender documents and presentations.
(Computer Software industry)
January 2005 — June 2005 (6 months)
Internship for M.C.A.
Designed corporate intranet web using HTML/DHTML, CSS, JavaScript, VBScript, and ASP; built using MS FrontPage 2000.
Gained exposure to the domain of Content writing, web research, and technical writing.
(Computer Software industry)
July 2001 — August 2002 (1 year 2 months)
Developed Student Information System, using Visual Basic 6.0, Oracle 8.0 SQL, and MS Visual Foxpro.
Developed intranet based online examination website using HTML/DHTML and CSS, JavaScript and VBScript, Oracle 8.0 SQL and ASP.
Developed shipment tracking system using MS Visual Basic 6.0, Oracle 8.0 SQL. Web interface built using HTML/DHTML and CSS, JavaScript and VBScript, Oracle 8.0 SQL and ASP.
(Computer Software industry)
January 2001 — June 2001 (6 months)
Internship for B.C.A.
Designed an inventory management and control software using C/C++.
M.C.A , Computer Applications , 2002 — 2005
B.C.A , Computer Applications , 1998 — 2001