DEEPA KARANJE

Current

• TRAINER at Religare Technova Ltd
• Trainer at Religare Technova Business Intellect ltd

Past

• Sr. Customer Service Associate at Citigroup Global services
• Jr. Customer Service Associate at Bank of America

Education

• gokhale education society
• SNDT

Recommended

1 person has recommended DEEPA

Connections

37 connections

Industry

Insurance

DEEPA KARANJE’s Summary

I am a BMS GRADUATE with overall 1 year of experience as a TRAINER in insurance products like Ulips and traditional plans and also 2.5 years of experience of customer service to CITIBANK (USA) , MORTGAGES. And about a year in collections process for MORTGAGES (USA) with BANK OF AMERICA.

DEEPA KARANJE’s Specialties:

CUSTOMER SERVICE , SALES AND COLLECTIONS - TRAINING

DEEPA KARANJE’s Experience

• TRAINER

  Religare Technova Ltd

  (Public Company; Information Technology and Services industry)

  2008 — Present (2 years )

• Trainer

  Religare Technova Business Intellect ltd

  (Insurance industry)

  December 2008 — Present (1 year 3 months)

  JOB PROFILE AND RESPONSIBILITIES:-
  Training on Product (Kotak Life Insurance).
  Training on language proficiency.
  Training on voice and accent.
  Sales Training.
  Responsible for 90% certification of the batch in training
  Taking briefing and de-briefing.
  Motivate and inspire trainees for their innovation and creativity.
  Encourage creativity, risk-taking, and constant improvement
  Recognize and celebrate team and team member accomplishments and exceptional performance on the shop floor.
  Conducting motivational training for the existing teams on the floor.
  Conducting skip level meetings for the existing teams on the floor.
  Taking refresher training for the existing teams on the floor.
  Conducting monthly tests- product, objections handling and quality wise.
  Barging into the live calls for both the OJT batch and the tenured agents.
  Barging recorded calls.
  Giving feedback to the agent for their area of improvement and positive points.
  Giving regular feedback to the team leaders about their team for improving their team performance.
  Co-ordinate with the other departments like HR, Operations and Quality for the team members.
  Making Daily, Weekly and Monthly reports.
  Accountable for punctuality and discipline in the training batch.
  Delegate responsibilities to the trainees for effective and efficient output.
  Also involved in recruitment process.

• Sr. Customer Service Associate

  Citigroup Global services

  (Insurance industry)

  September 2006 — November 2008 (2 years 3 months)

  JOB PROFILE AND RESPONSIBILITIES:-
  Taking supervisor calls for US Mortgages.
  Floor support
  Mentoring the new hires.
  Giving suggestions if any to improve on the team or the organisation on the whole.

• Jr. Customer Service Associate

  Bank of America

  (Public Company; 10,001 or more employees; BAC; Banking industry)

  August 2005 — August 2006 (1 year 1 month)

  JOB PROFILE AND RESPONSIBILITIES:-
  Making collection calls to collect the monthly mortgages to US customers.
  Floor support.

DEEPA KARANJE’s Education

• gokhale education society

  bms , bms , 2002 — 2006

• SNDT

  Bachelor; H.S.C , Management Studies; VOCATIONAL STUDIES , 2005

DEEPA KARANJE’s Contact Settings

Interested In:

• career opportunities
• consulting offers
• new ventures
• job inquiries
• expertise requests
• business deals
• reference requests
• getting back in touch