Vivek Sharma

Over 8 years of experience in business development and service operations in Telecom.

Currently designated as Assistant Manager Retail Operations with Aircel an integral Maxis Telecom Malasiya.

Resourceful at strategy formation, team handling and maintaining business relationship with clients and customers to achieve quality product and service norms by resolving their service related critical issues. A keen communicator with honed problem solving and analytical abilities

Specialties: 1. Retail Operations
2. Channel Management
3. People Management
4. Ability to take initiatives and deliver.
5. Ability of setting stretching goals & deliver.
6. Innovation as to doing things differently.

• English

  (Professional working proficiency)

• Hindi

  (Professional working proficiency)

• Punjabi

  (Limited working proficiency)

• To Launch the low cost store model with Minimum Capex Cost

  • June 2011 to Present
  Team Members: Vivek Sharma

  Was the team lead for the entire project with responsibility of launching the store and also to make the store profitable when it’s operational. To check the feasibility to launch the Low cost model of Stores in H.P with minimum Capex investment and also the low Opex cost. Have successfully launched 3 Super Mini COCO’s (Stores) in H.P, Solan, Shimla, and Nerchowk Mandi. The Project has been a great success and the all stores are ROI positive in the 2'nd month of their operations. In Nerchowk the Capex Investment of the company was zero as all the investment has been made by the owner of the shop. The Store model has been recognized nationally and rolled out in other circles also.

• Chappa Chappa Network coverage in Upper Shimla

  • April 2006 to Present
  Team Members: Vivek Sharma

  Undertaken project on GIS Tools to spot potential areas specially villages with population greater than 2000 of Upper Shimla to give Chappa- Chappa coverage( seemless coverage) with excellent network quality .The 16 sites proposed by me are giving more than 100% traffic.

• Manager As Coach and Trainers (MACT)

  • Forum Corporation
  • August 2010

• Next Generation Managers (NGM):- jointly partnered and powered by ace world player Harvard Business School.

  • Aircel Acadmey
  • September 2011

• Selling the Service way & Making Magic Happen in Retail- MMR

  • Aircel Academy
  • June 2012

• Strategic Management in the Era of Rapid Change

  • Strategy Academy with trainers from premier Business Schools Like IIM Ahmadabad & XLRI.
  • February 2010

• The Notable Accomplishments in Telecommunication

  Aircel

  1. Has joined Aircel as a Floor Supervisor and recognizing my potential the organization promoted me as TRSM and then Retail Lead for H.P Circle.
  2. Awarded with Best TRSM award in 2009.
  3. Awarded as the Star of Q2 in year 2010 for outperforming on all Retail Parameters.
  4. Launched the 1’st Super Mini COCO (Store) with Zero Capex. 1’st in Aircel.
  5. Sold 500 Philips & Alcatel Handset in 1 month from Retail stores.
  6 Won Jaipur Trip on achieving 113% VAS conversions and revenue targets for Q1 in 2011.
  7. 0% attrition of my team in 2011 & 2012 well appreciated by the Top management.
  8. 100% stores ROI positive within the 2 months of its Launch.
  9. Managing the Retail cost with 20% less as per Build in AOP in 2012.
  10 .Organizing outdoor activities to promote sales. Has successfully done sales activities at Ambuja Cement, SJVN power Projects, SSB campus etc. with excellent results. Total 600 Handsets sold so far in outdoor activities in last 6 months.
  11.Won National Retail Champion ship Trophy 3 times and 2 times runner up.
  12. ICR Launch in Kinnaur with Primary done of 5 Lac and 250 Prepaid activation in 2 days.
  13. Organized Retail CSR activity “Shimla’s Got Talent” which was nationally replicated.
  14.CSR Activity organized for the underprivileged child of Kasturba Bal Asharam in Shimla.

1. Telecommunications
2. Team Management
3. GSM
4. VAS
5. Vendor Management
6. MIS
7. Business Development
8. Sales Operations
9. Distributed Team Management
10. Channel Sales
11. Sales Management
12. Service Delivery
13. BSS
14. New Business Development
15. Store Rollout
16. Revenue & Sales management
17. Strategic Planning
18. Customer Engagement
19. Onboarding
20. Mobile Devices
21. QRC Management
22. ROI Management
23. Retail Cost optimization

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Interests:

Love to listen songs and sing songs. To work in various group activities.Special interest towards Sports like Cricket, Football etc.Visit new places and interact with new People. To Participated in cultural events.

Groups and Associations:

• 
  Telecom 4G Rollout and O&M Jobs for India's Biggest Up coming 4G Telecom Org
• 
  Telecom 4G Rollout and O&M Jobs for Indias Biggest Up comin Telco
• 
  Telecom CSD Jobs