Retail Operations at Aircel
- Shimla Area, India
Vivek Sharma's Overview
- Retail Operations at Aircel
- Himachal Pradesh University
- U.C.B.S H.P University
- G.B.S.S.S Lalpani
hainault public school
Vivek Sharma's Summary
Over 8 years of experience in business development and service operations in Telecom.
Currently designated as Assistant Manager Retail Operations with Aircel an integral Maxis Telecom Malasiya.
Resourceful at strategy formation, team handling and maintaining business relationship with clients and customers to achieve quality product and service norms by resolving their service related critical issues. A keen communicator with honed problem solving and analytical abilities
Specialties: 1. Retail Operations
2. Channel Management
3. People Management
4. Ability to take initiatives and deliver.
5. Ability of setting stretching goals & deliver.
6. Innovation as to doing things differently.
Vivek Sharma's Experience
Privately Held; 5001-10,000 employees; Telecommunications industry
December 2006 – Present (6 years 7 months) Shimla Area, India
My job responsibility entails
1. To develop Retail Stores New Model
2. Enhance customer experience through quality roll-out.
3. Procurement of Infra accessories
4. People management
5. Vendor Management in sync with Marketing & SCM team.
6. Ensuring Infra Upkeep of Retail stores through regular audits
7.Identify the nodes or gap areas to open the new Retail stores
8. Co-ordinate with marketing and implement footfall generating activities to achieve the sales targets.
9. Standardization of infrastructure and brand Visibility @ Stores.
10. Coordination with Marketing team for timely rollout of all brand initiatives
11. Organizing Customer Engagement activities at retail stores.
12. Ensuring Neighborhood Marketing through Paper Insert, Promoter activity, SMS blast etc. to promote walk in at Retail stores
13. Timely designing of an exclusive product in coordination with marketing team for Retail stores.
14. Ensure 100% product placement at all outlets along with buffer stock and also share product note with all touch points for new products for quality Retail experience
15. Building up & Implementation of Customer loyalty plans across Retail stores
16. Introduction of Incentive scheme for CCE’s at Retail stores
17. Build a highly engaged and motivated front end team through correct hiring and training.
18 Sales & Revenue Management.
19 ROI management.
20 Inventory Management.
21 Device Sale
22 Ensuring Smooth On Boarding of Customer.
Postpaid AV/CV lead
January 2007 – November 2007 (11 months)
EA to COO
Public Company; 10,001+ employees; Telecommunications industry
January 2005 – December 2006 (2 years)
Vivek Sharma's Languages
English(Professional working proficiency)
Hindi(Professional working proficiency)
Punjabi(Limited working proficiency)
Vivek Sharma's Projects
To Launch the low cost store model with Minimum Capex Cost
Team Members: Vivek Sharma
- June 2011 to Present
Was the team lead for the entire project with responsibility of launching the store and also to make the store profitable when it’s operational. To check the feasibility to launch the Low cost model of Stores in H.P with minimum Capex investment and also the low Opex cost. Have successfully launched 3 Super Mini COCO’s (Stores) in H.P, Solan, Shimla, and Nerchowk Mandi. The Project has been a great success and the all stores are ROI positive in the 2'nd month of their operations. In Nerchowk the Capex Investment of the company was zero as all the investment has been made by the owner of the shop. The Store model has been recognized nationally and rolled out in other circles also.
Chappa Chappa Network coverage in Upper Shimla
Team Members: Vivek Sharma
- April 2006 to Present
Undertaken project on GIS Tools to spot potential areas specially villages with population greater than 2000 of Upper Shimla to give Chappa- Chappa coverage( seemless coverage) with excellent network quality .The 16 sites proposed by me are giving more than 100% traffic.
Vivek Sharma's Certifications
Manager As Coach and Trainers (MACT)
- Forum Corporation
- August 2010
Next Generation Managers (NGM):- jointly partnered and powered by ace world player Harvard Business School.
- Aircel Acadmey
- September 2011
Selling the Service way & Making Magic Happen in Retail- MMR
- Aircel Academy
- June 2012
Strategic Management in the Era of Rapid Change
- Strategy Academy with trainers from premier Business Schools Like IIM Ahmadabad & XLRI.
- February 2010
Vivek Sharma's Honors and Awards
The Notable Accomplishments in TelecommunicationAircel
1. Has joined Aircel as a Floor Supervisor and recognizing my potential the organization promoted me as TRSM and then Retail Lead for H.P Circle.
2. Awarded with Best TRSM award in 2009.
3. Awarded as the Star of Q2 in year 2010 for outperforming on all Retail Parameters.
4. Launched the 1’st Super Mini COCO (Store) with Zero Capex. 1’st in Aircel.
5. Sold 500 Philips & Alcatel Handset in 1 month from Retail stores.
6 Won Jaipur Trip on achieving 113% VAS conversions and revenue targets for Q1 in 2011.
7. 0% attrition of my team in 2011 & 2012 well appreciated by the Top management.
8. 100% stores ROI positive within the 2 months of its Launch.
9. Managing the Retail cost with 20% less as per Build in AOP in 2012.
10 .Organizing outdoor activities to promote sales. Has successfully done sales activities at Ambuja Cement, SJVN power Projects, SSB campus etc. with excellent results. Total 600 Handsets sold so far in outdoor activities in last 6 months.
11.Won National Retail Champion ship Trophy 3 times and 2 times runner up.
12. ICR Launch in Kinnaur with Primary done of 5 Lac and 250 Prepaid activation in 2 days.
13. Organized Retail CSR activity “Shimla’s Got Talent” which was nationally replicated.
14.CSR Activity organized for the underprivileged child of Kasturba Bal Asharam in Shimla.
Vivek Sharma's Skills & Expertise
Vivek Sharma's Education
Himachal Pradesh University
MBA, Finace & Marketing
2003 – 2005
U.C.B.S H.P University
Bachelor's degree( B.C.A), Computer Science
2000 – 2003
Sr. Secondary, Non medical
1997 – 1999
hainault public school
Vivek Sharma's Additional Information
Contact Vivek for:
- career opportunities
- consulting offers
- new ventures
- job inquiries
- expertise requests
- business deals
- reference requests
- getting back in touch